I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your SIM is faulty: Check if your SIM is faulty by inserting it in another mobile phone. If your SIM is not accepted by the other mobile phone, your SIM is probably faulty. Contact customer service or find an Optus dealer near you using our Store Locator to order a new SIM.