Device Guides


I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone is set to connect to 3G networks only: Change network mode allowing your mobile phone to connect to both 2G and 3G networks.

List view

1. 1. Find "Network mode"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap Networks.
Tap Tethering & networks.
Tap Mobile networks.
Tap Network mode.

2. 2. Select network mode

Tap GSM / WCDMA / LTE auto, GSM / WCDMA auto, WCDMA only or GSM only.

3. 3. Return to the home screen

Tap the home icon to return to the home screen.
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