Device Guides


I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Enter the correct message centre number.

Possible cause 1:

The message centre number is incorrect

Solution:

Enter the correct message centre number.

1. Find "Service centre address"
Tap Messaging.
Tap the menu icon.
Tap Settings.
Tap Text message.
Tap Service centre address.
2. Enter message centre number
Key in +61411990001 and tap Save.
3. Return to the home screen
Tap the home icon to return to the home screen.

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