Device Guides

I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on data roaming.

Possible cause 2:

You're abroad and data roaming is turned off on your mobile phone


Turn on data roaming.

1. Find "Mobile data"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Tap the Networks tab.
Tap Mobile data.
2. Turn data roaming on or off
Tap the menu icon.
Tap Data roaming to turn the function on or off.
If you turn on data roaming:
Tap OK to confirm.
3. Return to the home screen
Tap the home icon to return to the home screen.

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