Device Guides


I can't start up my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Key in your correct PUK. Please note: if you've not received a PUK or don't know it, one can be obtained from Optus My Account.

Possible cause 5:

Your mobile phone is asking for a PUK

Solution:

Key in your correct PUK.

Please note: if you've not received a PUK or don't know it, one can be obtained from Optus My Account.

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