Device Guides


I can't start up my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


You'll need to obtain a new SIM.Contact Customer Service. Or Find the nearest Optus dealer using our Store Locator.

Possible cause 1:

Your SIM is blocked

Solution:

You'll need to obtain a new SIM.

Contact Customer Service.
Or
Find the nearest Optus dealer using our Store Locator.

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