Device Guides


I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on GPS.

Possible cause 1:

GPS has been turned off

Solution:

Turn on GPS.

1. Find "Location access"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Tap the General tab.
Tap Location access.
2. Turn location access for applications on or off
Tap Access to my location to turn the function on or off.
If you turn on the function:
Tap Agree.
3. Turn satellite-based GPS on or off
Tap GPS satellites to turn the function on or off.
4. Turn network-based GPS on or off
Tap Wi-Fi & mobile network location to turn the function on or off.
If you turn on the function:
Tap Agree.
5. Return to the home screen
Tap the home icon to return to the home screen.
6. Find "Location"
Tap Apps.
Tap Google Settings.
Tap Location.
7. Turn use of GPS position for Google apps on or off
Tap Access location to turn the function on or off.
Tap OK.
8. Return to the home screen
Tap the home icon to return to the home screen.

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