Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for Exchange email.

Possible cause 4:

Your mobile phone hasn't been correctly set up for Exchange email

Solution:

Set up your mobile phone for Exchange email.

Find "Accounts"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts.
Create new email account
Tap Add account.
Tap Exchange.
Enter email address
Tap the field below "Enter your email address" and key in your email address.
Tap NEXT.
Enter password
Tap the field below "Password" and key in the password for your email account.
Tap NEXT.
Enter username
Tap the field below "USERNAME" and key in the username for your email account.
Turn on SSL encryption
Tap SELECT and follow the instructions on the screen to install the required certificate.
Enter server address
Tap the field below "SERVER" and key in the server address.
Enter port number
Tap the field below "PORT" and key in the port number.
Turn encryption of email on or off
Tap the drop down list below "SECURITY TYPE".
Tap None to turn off the function.
Tap the required setting to turn on the function.
Tap NEXT.
Select period for email synchronisation
Tap the drop down list below "Sync frequency".
Tap the required setting.
Select period for email synchronisation
Tap the drop down list below "Sync emails from".
Tap the required setting.
Turn email notifications on or off
Tap Notify me when emails arrive to turn the function on or off.
Turn contact synchronisation on or off
Tap the indicator next to "Sync contacts from this account" to turn the function on or off.
Turn calendar synchronisation on or off
Tap the indicator next to "Sync calendar from this account" to turn the function on or off.
Tap NEXT.
Tap Activate.
Return to the home screen
Tap the Home key to return to the home screen.

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