Device Guides


I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's a connection error: Restart your mobile phone.

List view

1. Restart your mobile phone

Tap and hold On/Off.
At the same time, tap and hold the lower part of the Volume key until your mobile phone is restarted.
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