Device Guides

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone has not been correctly set up for internet: Set up your mobile phone for internet.

List view

1. Find "Access Point Names (APNs)"

Tap Settings.
Tap Wireless & networks.
Tap Mobile network.
Tap Access Point Names (APNs).

2. Create new data connection

Tap the menu icon.
Tap New APN.

3. Enter data connection name

Tap Name.
Key in Optus Yes Internet and tap OK.
Optus Yes Internet

4. Enter APN

Tap APN.
Key in yesinternet and tap OK.

5. Enter country code

Tap MCC.
Key in 505 and tap OK.

6. Enter network code

Tap MNC.
Key in 02 and tap OK.

7. Select authentication type

Tap Authentication type.
Tap PAP.

8. Enter APN type

Tap APN type.
Key in default and tap OK.

9. Save data connection

Tap the confirm icon.
Tap the field next to the required data connection to activate it.

10. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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