Device Guides


I can't install apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's not enough memory on your mobile phone: Uninstall apps or delete other content from the memory.

List view

1. Find "Play Store"

Tap Play Store.

2. Uninstall apps

Slide your finger right starting form the left side of the screen.
Tap My apps & games.
Tap INSTALLED.
Tap the required app.
Tap UNINSTALL.
Tap OK.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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