Device Guides

I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No connection to a Wi-Fi network is established: Connect to a Wi-Fi network.

List view

1. Find "Wi-Fi"

Tap Settings.
Tap Wireless & networks.
Tap Wi-Fi.

2. Turn on Wi-Fi

Tap the indicator next to "Wi-Fi" to turn on the function.

3. Connect to a Wi-Fi network

Tap the required Wi-Fi network.
Tap Password.
Key in the password for the Wi-Fi network and tap CONNECT.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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