Device Guides
I can't use Wi-Fi
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Wi-Fi is turned off: Turn on Wi-Fi.
List view
1. Turn Wi-Fi on or off
Slide your finger downwards starting from the top of the screen.
Tap the Wi-Fi icon to turn the function on or off.
2. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.