Device Guides

No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The message tone has been turned off: Turn on the message tone.

List view

1. Find "Notifications"

Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.

2. Turn on notifications

Tap the indicator next to "Allow notifications" to turn on the function.

3. Select message tone

Tap Sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap arrow left.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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