Device Guides
Huawei P30 Pro
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I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Security & privacy"
2. Create phone lock code using a fingerprint
3. Turn off use of phone lock code
4. Return to the home screen
Tap Settings.
Tap Security & privacy.
Tap Fingerprint ID.
Tap CHANGE UNLOCK METHOD.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Tap New in-screen fingerprint.
Tap ADD FINGERPRINT and follow the instructions on the screen to create the phone lock code using your fingerprint.
Tap OK.
Tap the indicators next to the required settings to turn them on or off.
Tap arrow left twice.
Tap Lock screen password.
Tap Disable lock screen password.
Key in the current phone lock code and tap DISABLE.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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