Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

The email isn't written correctly: See how to write and send an email.

List view

1. Find "Email"

Tap Email.

2. Select email account

Slide your finger right starting form the left side of the screen.
Tap the required email account.

3. Create new email

Tap the new email icon.

4. Select recipient

Tap the field next to "To:" and key in the first letters of the recipient's name.
Tap the required contact.

5. Enter subject

Tap the field next to "Subject:" and key in the required subject.

6. Write text

Tap the text input field and write the text for your email.

7. Attach file

Tap the attachment icon.
Tap Files and go to the required folder.
Tap the required file.
Tap the confirm icon.

8. Send the email

Tap the send icon when you've finished your email.

9. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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