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Huawei P30

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Android 9.0

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.

List view

1. Find "Users & accounts"

Tap Settings.

Tap Users & accounts.

2. Create new email account

Tap Add account.

Tap Corporate.

3. Enter email address

Tap Email address and key in your email address.

4. Enter username

Tap Username (optional) and key in the username for your email account.

5. Enter password

Tap Password and key in the password for your email account.

Tap SIGN IN.

If the screen tells you that the email account has been set up, follow the instructions on the screen to select more settings and finish the setup.

6. Enter domain name

Tap the field below "Domain" and key in the domain name.

7. Enter server address

Tap the field below "Server" and key in the server address.

8. Enter incoming port number

Tap the field below "Port" and key in the required port number.

9. Turn SSL encryption on or off

Tap Security type.

Tap the required setting to turn the function on or off.

If you turn on the function, tap Client certificate and follow the instructions on the screen to install the required certificate.

Tap NEXT.

10. Select period for email synchronisation

Tap Sync frequency.

Tap the required setting.

11. Turn email notifications on or off

Tap the field next to "Notify me when email arrives" to turn the function on or off.

12. Turn contact synchronisation on or off

Tap the field next to "Sync contacts from this account" to turn the function on or off.

13. Turn calendar synchronisation on or off

Tap the field next to "Sync calendar from this account" to turn the function on or off.

14. Turn on email synchronisation

Tap the field next to "Sync email from this account" to turn on the function.

Tap NEXT.

15. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

16. Find "Settings"

Tap Email.

Slide your finger right starting form the left side of the screen.

Tap Settings.

17. Enter account name

Tap the required email account.

Tap Account name and key in the required name.

Tap OK.

18. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 30

Tap Settings.

Step 2 of 30

Tap Users & accounts.

Step 3 of 30

Tap Add account.

Step 4 of 30

Tap Corporate.

Step 5 of 30

Tap Email address and key in your email address.

Step 6 of 30

Tap Username (optional) and key in the username for your email account.

Step 7 of 30

Tap Password and key in the password for your email account.

Step 8 of 30

Tap SIGN IN.

Step 9 of 30

Tap the field below "Domain" and key in the domain name.

Step 10 of 30

Tap the field below "Server" and key in the server address.

Step 11 of 30

Tap the field below "Port" and key in the required port number.

Step 12 of 30

Tap Security type.

Step 13 of 30

Tap the required setting to turn the function on or off.

Step 14 of 30

If you turn on the function, tap Client certificate and follow the instructions on the screen to install the required certificate.

Step 15 of 30

Tap NEXT.

Step 16 of 30

Tap Sync frequency.

Step 17 of 30

Tap the required setting.

Step 18 of 30

Tap the field next to "Notify me when email arrives" to turn the function on or off.

Step 19 of 30

Tap the field next to "Sync contacts from this account" to turn the function on or off.

Step 20 of 30

Tap the field next to "Sync calendar from this account" to turn the function on or off.

Step 21 of 30

Tap the field next to "Sync email from this account" to turn on the function.

Step 22 of 30

Tap NEXT.

Step 23 of 30

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 24 of 30

Tap Email.

Step 25 of 30

Slide your finger right starting form the left side of the screen.

Step 26 of 30

Tap Settings.

Step 27 of 30

Tap the required email account.

Step 28 of 30

Tap Account name and key in the required name.

Step 29 of 30

Tap OK.

Step 30 of 30

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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