Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile network"

Tap Settings.
Tap Wireless & networks.
Tap Mobile network.

2. Turn data roaming on or off

Tap the indicator next to "Data roaming" to turn the function on or off.
If you turn on the function, tap OK.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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