Device Guides

I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to use the phone camera.

Possible cause 2:

The camera isn't used correctly


See how to use the phone camera.

Turn on the camera
Tap the camera icon.
If the video recorder is turned on, tap Photo.
Turn flash on or off
Tap the flash icon.
Tap the required setting.
Take a picture
Point the camera lens at the back of your mobile phone at the required object.
Drag two fingers together or apart to zoom in or out.
Tap the take picture icon.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks