Device Guides
Huawei P30
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No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Notifications"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.
2. Turn on notifications
Tap the indicator next to "Allow notifications" to turn on the function.
3. Select message tone
Tap Sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap arrow left.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 9
Tap the message icon.
Step 2 of 9
Tap the menu icon.
Step 3 of 9
Tap Settings.
Step 4 of 9
Tap Notifications.
Step 5 of 9
Tap the indicator next to "Allow notifications" to turn on the function.
Step 6 of 9
Tap Sound.
Step 7 of 9
Tap the different message tones to hear them.
Step 8 of 9
Once you've found a message tone you like, tap arrow left.
Step 9 of 9
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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