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Huawei P30

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Android 9.0

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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The phone lock code is turned on: Turn off phone lock code.

List view

1. Find "Security & privacy"

Tap Settings.

Tap Security & privacy.

2. Create phone lock code using a fingerprint

Tap Fingerprint ID.

Tap CHANGE UNLOCK METHOD.

Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Tap New in-screen fingerprint.

Tap ADD FINGERPRINT and follow the instructions on the screen to create the phone lock code using your fingerprint.

Tap OK.

Tap the indicators next to the required settings.

Tap arrow left twice.

3. Turn off use of phone lock code

Tap Lock screen password.

Tap Disable lock screen password.

Key in the current phone lock code and tap DISABLE.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 14

Tap Settings.

Step 2 of 14

Tap Security & privacy.

Step 3 of 14

Tap Fingerprint ID.

Step 4 of 14

Tap CHANGE UNLOCK METHOD.

Step 5 of 14

Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 6 of 14

Tap New in-screen fingerprint.

Step 7 of 14

Tap ADD FINGERPRINT and follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 8 of 14

Tap OK.

Step 9 of 14

Tap the indicators next to the required settings.

Step 10 of 14

Tap arrow left twice.

Step 11 of 14

Tap Lock screen password.

Step 12 of 14

Tap Disable lock screen password.

Step 13 of 14

Key in the current phone lock code and tap DISABLE.

Step 14 of 14

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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