Device Guides


I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

1. Find "Bluetooth"

Tap Settings.
Tap Bluetooth.

2. Turn Bluetooth on or off

Tap the indicator next to "Turn on" to turn the function on or off.
Tap the indicator next to "Visibility" to turn Bluetooth visibility on or off.
If you turn on Bluetooth visibility, your mobile phone is visible to all Bluetooth devices. If you turn off Bluetooth visibility, your mobile phone is only visible to paired Bluetooth devices.

3. Return to the home screen

Tap the Home key to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks