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Huawei P10
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My mobile phone doesn't respond
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The screen lock is turned on: Turn off the screen lock.
List view
1. Turn on screen lock
Briefly tap On/Off.
2. Turn off screen lock
Briefly tap On/Off and slide you finger across the screen.
3. Set automatic screen lock
Tap Settings.
Tap Display.
Tap Sleep.
Tap the required setting.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 3 of 7
Tap Settings.
Step 4 of 7
Tap Display.
Step 5 of 7
Tap Sleep.
Step 6 of 7
Tap the required setting.
Step 7 of 7
Tap the Home key to return to the home screen.
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