Device Guides

I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to use the phone camera.

Possible cause 1:

The camera isn't used correctly


See how to use the phone camera.

Turn on the camera
Tap the main menu icon.
Tap Camera.
If the video camera is turned on, slide your finger right starting from the left side of the screen.
Turn flash on or off
Tap the menu icon.
Tap the flash icon repeatedly to select the required setting.
Select resolution
Tap the dots.
Tap the settings icon.
Tap Resolution & quality.
Tap Back camera photo.
Tap the required setting.
Turn geotagging on or off
Tap the indicator next to "Save location" to turn the function on or off.
Take a picture
Point the camera lens at the back of your mobile phone at the required object.
Tap the take picture icon.
Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks