Device Guides


I can't install apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Activate your Google account on your mobile phone.

Possible cause 4:

Your Google account hasn't been activated on your mobile phone

Solution:

Activate your Google account on your mobile phone.

Find "Google"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts.
Tap Add account.
Tap Google.
Activate Google account
If you don't have a Google account, tap Or create a new account and follow the instructions on the screen to create an account.
Tap Enter your email and key in the username for your Google account.
Tap NEXT.
Tap the field below "Password" and key in the password for your Google account.
Tap NEXT.
Tap ACCEPT and follow the instruction on the screen to select settings for your Google account.
Return to the home screen
Tap the Home key to return to the home screen.

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