Device Guides

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Possible cause 1:

Mobile data is turned off


Turn on mobile data.

Turn mobile data on or off
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Data usage.
Tap the indicator next to "Mobile data" to turn the function on or off.
If you turn off mobile data, tap OK.
Return to the home screen
Tap the Home key to return to the home screen.

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