Device Guides


No ringtone is heard on incoming calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off silent mode.

Possible cause 1:

Silent mode is turned on

Solution:

Turn off silent mode.

Turn on silent mode
Slide two fingers downwards starting from the top the screen.
Tap the sound settings icon.
Tap the required setting.
Tap DONE to turn on silent mode.
Turn off silent mode
Slide two fingers downwards starting from the top the screen.
Tap the sound settings icon to turn off silent mode.

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