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My mobile phone doesn't respond
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Restart your mobile phone.
Possible cause 1:
There's an error in the operating system on your mobile phone
Solution:
Restart your mobile phone
Tap and hold the Volume key.
At the same time, tap and hold On/Off until your mobile phone is restarted.