Device Guides


I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


See how to turn on your mobile phone.

Possible cause 3:

Your mobile phone doesn't turn on correctly

Solution:

See how to turn on your mobile phone.

Turn on your mobile phone
Tap and hold On/Off until your mobile phone is turned on.
Enter PIN
If you're asked to key in your PIN, do so and tap the confirm icon.
The PIN protects your SIM from unauthorised use. If you key in an incorrect PIN three times in a row, your PIN will be blocked.
Turn off your mobile phone
Tap and hold On/Off until a pop-up menu is displayed.
Tap Power off.

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