Device Guides

Huawei Nexus 6P

Change device

Android 6.0

Change device

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to turn on your mobile phone.

Step 1 of 4

1. Tap and hold On/Off until your mobile phone is turned on.

Step 2 of 4

2. If you're asked to key in your PIN, do so and tap the confirm icon.

Step 3 of 4

3. Tap and hold On/Off until a pop-up menu is displayed.

Step 4 of 4

4. Tap Power off.

Did this solution solve the problem? Yes No

Possible cause 2:

Your mobile phone doesn't turn on correctly

Solution:

Turn on your mobile phone

Tap and hold On/Off until your mobile phone is turned on.

Enter PIN

If you're asked to key in your PIN, do so and tap the confirm icon.

The PIN protects your SIM from unauthorised use. If you key in an incorrect PIN three times in a row, your PIN will be blocked.

Turn off your mobile phone

Tap and hold On/Off until a pop-up menu is displayed.

Tap Power off.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Information for one of these devices?

No thanks