Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Mobile data is turned off: Turn on mobile data.

List view

1. Turn mobile data on or off

Slide your finger downwards starting from the top of the screen.
Tap Mobile data to turn the function on or off.

2. Turn use of mobile data for applications on or off

Tap the settings icon.
Tap Wireless & networks.
Tap Mobile data.
Tap Networked apps.
Tap the field next to the application name in the "Mobile data" column to turn the function on or off.

3. Return to the home screen

Tap the Home key to return to the home screen.
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