Device Guides
Huawei Mate 10 Pro
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Users & accounts"
2. Create new email account
3. Enter email address
4. Enter password
5. Select server type
6. Enter username
7. Enter incoming server
8. Enter incoming port number
9. Turn off encryption of incoming email
10. Turn deletion of email on server on or off
11. Enter outgoing server
12. Enter outgoing port number
13. Turn off encryption of outgoing email
14. Turn off SMTP authentication
15. Select setting for retrieval of new email
16. Turn email notifications on or off
17. Turn on email synchronisation
18. Return to the home screen
19. Find "Settings"
20. Enter account name
21. Enter sender name
22. Return to the home screen
Tap Settings.
Tap Users & accounts.
Tap Add account.
Tap Email.
Tap Email address and key in your email address.
Tap Password and key in the password for your email account.
Tap SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap POP3.
Tap the field below "Username" and key in the username for your email account.
Tap the field below "Server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap the field below "Port" and key in 110.
Tap Security type.
Tap None to turn off the function.
Tap Delete email from server.
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When I delete from Inbox to delete email on the server when deleting them on your mobile phone.
Tap NEXT.
Tap the field below "SMTP server" and key in smtp.optusnet.com.au.
Tap the field below "Port" and key in 25.
Tap Security type.
Tap None to turn off the function.
Tap the field next to "Require sign-in" to turn off the function.
Tap NEXT.
Tap the drop down list next to "Sync frequency".
Tap the required setting.
Tap Notify me when email arrives. to turn the function on or off.
Tap Sync email from this account. to turn on the function.
Tap NEXT.
Tap the Home key to return to the home screen.
Tap the email icon.
Tap More.
Tap Settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.
Tap Your name and key in the required sender name.
Tap OK.
Tap the Home key to return to the home screen.
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