Device Guides


My mobile phone uses a large amount of mobile data

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off mobile data usage for applications.

Possible cause 1:

Mobile data usage for applications is turned on

Solution:

Turn off mobile data usage for applications.

Turn mobile data on or off
Slide your finger downwards starting from the top of the screen.
Tap Mobile data to turn the function on or off.
Turn use of mobile data for applications on or off
Tap the settings icon.
Tap Wireless & networks.
Tap Mobile data.
Tap Networked apps.
Tap the field next to the application name in the "Mobile data" column to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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