Device Guides
I can't turn on my router
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your router isn't setup correctly: See how to setup the router correctly.
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1. Insert SIM
Take hold of the SIM slot cover and remove it.
Orient the nano SIM to match the image near the slot.
Please note: your router only supports micro SIMs. If you’re using a newly provided SIM, push out the middle sized SIM from the SIM holder.
Slide the micro SIM into the slot until you feel it click into place.
Replace the SIM slot cover and press it into place.
2. Turn on your router
Turn the back of your router towards you.
Connect the power supply to the power plug and to a power point.
Tap and hold On/Off to turn on your router.
3. Establishing a connection to the internet
Do the following on your computer: Click the network icon.
Click the name of your Wi-Fi Hotspot.
You'll find the Wi-Fi Hotspot name and password at the bottom of your router.
Click Connect.
Key in the password for your Wi-Fi Hotspot and click Next.
4. Start configuration of your router
Open an internet browser on your computer and go to 192.168.8.1
Key in the default password for the router web interface and click Log In.
You'll find the logon information at the bottom of your router.
5. Turn on automatic update of the router software
Click Enable And Continue.
6. Changing name and password for my Wi-Fi Hotspot
Follow the instructions on the screen to change name and password for your router's Wi-Fi Hotspot.
For security reasons, it's recommend you change your router's default password.
Click Next.
7. Enter new password for the router web interface
Follow the instructions on the screen to change password for your router's web interface.
For security reasons, it's recommend you change your router's default password.
Click Finish.