Device Guides


The internet connection speed is lower than expected

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your router is set to use the wrong network mode: Turn on automatic network mode selection.

List view

1. Find "Mobile Network Searching"

Click Network Settings.
Click Mobile Network Searching.

2. Choose network mode

Click the drop down list next to "Preferred network mode".
There may be different network modes available depending on where you are. If you set your router to "Auto", it will always find the network with the highest data speed and best signal.
Click the required setting.
Click Save.
Click Confirm.
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