Device Guides

I can't establish a wireless connection to my router

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Change the name of your Wi-Fi Hotspot.

Possible cause 2:

Your Wi-Fi Hotspot has a name identical to another Wi-Fi Hotspot


Change the name of your Wi-Fi Hotspot.

Find "WiFi Basic Settings"
Click Settings.
Click WiFi.
Click WiFi Basic Settings.
Change Wi-Fi Hotspot name
Click "Edit" next to the required Wi-Fi Hotspot.
Please note the different Hotspots may have different names and passwords. Make sure you select the Hotspot you want to change the name of.
Click the field next to "SSID:" and key in the required name for your Wi-Fi Hotspot.
Click Apply.
Please note the internet connection is ended and you need to establish an internet connection again with the new settings.

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