Device Guides
I can't use Wi-Fi
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
We found 6 possible causes:
- Wi-Fi isn't turned on on your mobile phone
- The Wi-Fi access point is using a hidden SSID
- There are no available Hotspots or Wi-Fi access points
- You're connected to a Wi-Fi network, but you're not logged on
- No connection to a Wi-Fi network is established
- A connection is refused by Hotspot or Wi-Fi access point