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I can't receive any calls
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Turn off call divert.
Step 1 of 11
1. Tap the phone icon.
Step 2 of 11
2. Tap the menu icon.
Step 3 of 11
3. Tap Settings.
Step 4 of 11
4. Tap Call forwarding.

Step 5 of 11
5. After a moment the current settings are displayed.
Step 6 of 11
6. Tap each of the following options:Always forward
Step 7 of 11
7. Forward when busy
Step 8 of 11
8. Forward when unanswered
Step 9 of 11
9. Forward when unreachable
Step 10 of 11
10. Tap Disable.Repeat until all diverts have been turned off.
Step 11 of 11
11. Tap the home icon to return to the home screen.
Possible cause 2:
Call divert is turned on
Solution:
Turn off call divert.
1. Find "Call forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Call forwarding.
2. Cancel all diverts
After a moment the current settings are displayed.
Tap each of the following options:
Always forward
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Tap Disable.
Repeat until all diverts have been turned off.
Repeat until all diverts have been turned off.
3. Return to the home screen
Tap the home icon to return to the home screen.