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Huawei Ascend P7

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off call divert.

Step 1 of 11

1. Tap the phone icon.

Step 2 of 11

2. Tap the menu icon.

Step 3 of 11

3. Tap Settings.

Step 4 of 11

4. Tap Call forwarding.

Step 5 of 11

5. After a moment the current settings are displayed.

Step 6 of 11

6. Tap each of the following options:Always forward

Step 7 of 11

7. Forward when busy

Step 8 of 11

8. Forward when unanswered

Step 9 of 11

9. Forward when unreachable

Step 10 of 11

10. Tap Disable.Repeat until all diverts have been turned off.

Step 11 of 11

11. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Call divert is turned on

Solution:

Turn off call divert.

1. Find "Call forwarding"

Tap the phone icon.

Tap the menu icon.

Tap Settings.

Tap Call forwarding.

2. Cancel all diverts

After a moment the current settings are displayed.

Tap each of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Tap Disable.
Repeat until all diverts have been turned off.

3. Return to the home screen

Tap the home icon to return to the home screen.

Did this solution solve the problem?

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