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Huawei Ascend P7

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Select 3G as network mode.

Step 1 of 9

1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 9

2. Tap All.

Step 3 of 9

3. Tap Mobile networks.

Step 4 of 9

4. Tap Network Mode.

Step 5 of 9

5. Tap one of the following network modes:Automatic (4G & 3G & 2G)

Step 6 of 9

6. Automatic (3G & 2G)

Step 7 of 9

7. 3G only

Step 8 of 9

8. 2G only

Step 9 of 9

9. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

3G isn't selected as network mode

Solution:

Select 3G as network mode.

1. Find "Network Mode"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap All.

Tap Mobile networks.

Tap Network Mode.

2. Select network mode

Tap one of the following network modes:
Automatic (4G & 3G & 2G)

Automatic (3G & 2G)

3G only

2G only

3. Return to the home screen

Tap the home icon to return to the home screen.

Did this solution solve the problem?

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