Device Guides
My mobile phone's touch screen doesn't work
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone isn't responding: Restart your mobile phone.
List view
1. 1. Restart your mobile phone
Tap and hold On/Off for at least 13 seconds.
Wait while your mobile phone restarts.
Wait while your mobile phone restarts.