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Huawei Ascend P7

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 16

1. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 16

2. Tap All.

Step 3 of 16

3. Tap Security.

Step 4 of 16

4. Tap Screen lock.

Step 5 of 16

5. You can create several types of phone lock codes. The following steps show two examples:Create phone lock code using a pattern, go to 2a.Create phone lock code using a PIN, go to 2b.

Step 6 of 16

6. Tap Pattern.

Step 7 of 16

7. Tap and drag a point to connect at least four points.

Step 8 of 16

8. Tap Continue.Repeat the selected phone lock code to confirm.

Step 9 of 16

9. Tap Confirm.

Step 10 of 16

10. Key in a four-digit PIN and tap Continue.

Step 11 of 16

11. Key in the PIN again and tap OK.

Step 12 of 16

12. Tap PIN.

Step 13 of 16

13. Key in the required phone lock code and tap Continue.

Step 14 of 16

14. Key in the phone lock code again and tap OK.

Step 15 of 16

15. Tap None.

Step 16 of 16

16. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

The phone lock code is turned on

Solution:

Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

1. Find "Screen lock"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap All.

Tap Security.

Tap Screen lock.

2. Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

3. 2a - Create phone lock code using a pattern

Tap Pattern.

Tap and drag a point to connect at least four points.

Tap Continue.
Repeat the selected phone lock code to confirm.

Tap Confirm.

Key in a four-digit PIN and tap Continue.

Key in the PIN again and tap OK.

4. 2b - Create phone lock code using a PIN

Tap PIN.

Key in the required phone lock code and tap Continue.

Key in the phone lock code again and tap OK.

5. Turn off use phone lock code

Tap None.

6. Return to the home screen

Tap the home icon to return to the home screen.

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