Device Guides


I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Search for similar apps or wait until the required app becomes available in your country.

Possible cause 1:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Open Google Play
Tap the menu icon.
Tap Play Store.
2. Find app
To search by category:
Tap CATEGORIES.
Go to the required category.
To search by name:
Tap the search icon.
Key in the name of the required app and tap enter.
3. Install app
Tap the required app.
To install a free app:
Tap Install.
Tap ACCEPT.
To buy an app:
Tap the price.
Follow the instructions on the display to install the app.
Tap the Home key several times to return to the main menu.
4. Use app
Tap the app you've just installed.
Follow the instructions on the display to use the app.

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