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HTC One

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Missed calls are diverted too fast: Select a longer delay for the call divert.

List view

1. 1. Find "Call forwarding"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.

Tap Call.

Tap Call forwarding.

2. 2. Select divert type

The current settings will be displayed.

Tap one of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

3. 3. Divert calls to your voicemail

Key in +61411000321
If you selected Forward when unanswered in step 2, you need to select for how long you want your mobile phone to ring before the call is diverted:

Tap the field below "DELAY".

Tap the required delay.

Tap ENABLE.

4. 4. Return to the home screen

Tap the Home key the necessary number of times to return to the home screen.

Step 1 of 13

Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.

Step 2 of 13

Tap Call.

Step 3 of 13

Tap Call forwarding.

Step 4 of 13

The current settings will be displayed.

Step 5 of 13

Tap one of the following options:Always forward

Step 6 of 13

Forward when busy

Step 7 of 13

Forward when unanswered

Step 8 of 13

Forward when unreachable

Step 9 of 13

Key in +61411000321 If you selected Forward when unanswered in step 2, you need to select for how long you want your mobile phone to ring before the call is diverted:

Step 10 of 13

Tap the field below "DELAY".

Step 11 of 13

Tap the required delay.

Step 12 of 13

Tap ENABLE.

Step 13 of 13

Tap the Home key the necessary number of times to return to the home screen.

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