Device Guides

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Possible cause 1:

The email is written incorrectly


Write an email correctly.

1. Find "Mail"
Tap the menu icon.
Tap Mail.
2. Select email account
Tap the name of the email account.
Tap the required email account.
3. Create email
Tap Compose.
4. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
5. Enter subject
Tap Subject.
Key in a subject for the email.
6. Write the text
Tap the text input field.
Write the text for your email.
7. Attach file
Tap Attach.
Tap File.
Go to the required folder.
Tap the required file to select it.
When the field next to the file is ticked (V), it's selected.
Tap Done.
8. Send the email
Tap Send when you've finished your email.
9. Exit
Tap the Home key to return to standby mode.

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