Device Guides


I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


End all active applications on your mobile phone and try to open the required app again.

Possible cause 1:

The memory is full

Solution:

End all active applications on your mobile phone and try to open the required app again.

1. Find "Task Manager"
Tap the menu icon.
Tap Task Manager.
2. End active applications
To end one application:
Tap the end task icon next to the required application.
To end all applications:
Tap Stop all.
3. Exit
Tap the Home key to return to standby mode.

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