Device Guides
I can't use one of my apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The required app is damaged or deleted: Uninstall the required app and try to install it again.
List view
1. 1. Find "Play Store"
Tap the menu icon.
Tap Play Store.
2. 2. Find app
To search by category:
Tap CATEGORIES.
Go to the required category.
Tap CATEGORIES.
Go to the required category.
To search by name:
Tap the search icon.
Tap the search icon.
Key in the name of the required app and tap enter.
3. 3. Download and install app
Tap the required app.
To download a free app:
Tap Install.
Tap Install.
Tap Accept & download.
To buy an app:
Tap the price.
Tap the price.
Follow the instructions on the display to download and install the app.
Tap the Home key to return to standby mode.
Tap the Home key to return to standby mode.
4. 4. Use app
Tap the menu icon.
Tap the app you've just downloaded.
Follow the instructions on the display to use the app.
Follow the instructions on the display to use the app.