Device Guides


I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

GPS has been turned off: Turn on GPS.

List view

1. 1. Find "Location"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Location.

2. 2. Turn network-based GPS on or off

Tap Google's location service to turn the function on or off.
If you turn on the function:
Tap Agree.

3. 3. Turn satellite-based GPS on or off

Tap GPS satellites to turn the function on or off.

4. 4. Turn location access for apps on or off

Tap Location & Google search to turn the function on or off.
If you turn on the function:
Tap Agree.

5. 5. Return to the home screen

Tap the Home key to return to the home screen.
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