Device Guides

HTC One SV

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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You've established a connection to a Wi-Fi network, but you aren't logged on: Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

List view

1. 1. Find "Internet"

Tap the menu icon.

Tap Internet.

2. 2. Enter web address

Tap the address bar.

Key in the address of the required website and tap enter.

3. 3. Add current website to your bookmarks

Slide your finger down the display.
Tap Add to.

Tap Bookmarks.
Edit the name of the bookmark.

Tap Done.

4. 4. Go to bookmark

Slide your finger down the display.
Tap Bookmarks.

Tap the required bookmark.

5. 5. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 10

Tap the menu icon.

Step 2 of 10

Tap Internet.

Step 3 of 10

Tap the address bar.

Step 4 of 10

Key in the address of the required website and tap enter.

Step 5 of 10

Slide your finger down the display.Tap Add to.

Step 6 of 10

Tap Bookmarks.Edit the name of the bookmark.

Step 7 of 10

Tap Done.

Step 8 of 10

Slide your finger down the display.Tap Bookmarks.

Step 9 of 10

Tap the required bookmark.

Step 10 of 10

Tap the Home key to return to the home screen.

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