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HTC One SV

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I can't receive any calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Call divert is turned on: Turn off call divert.

List view

1. 1. Find "Call forwarding"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.

Tap Call.

Tap Call forwarding.

2. 2. Cancel all diverts

After a moment the current settings are displayed.

Tap each of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Tap Disable.
Repeat until all diverts have been turned off.

3. 3. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 10

Slide your finger down the display starting from the top edge of your mobile phone.Tap Settings.

Step 2 of 10

Tap Call.

Step 3 of 10

Tap Call forwarding.

Step 4 of 10

After a moment the current settings are displayed.

Step 5 of 10

Tap each of the following options:Always forward

Step 6 of 10

Forward when busy

Step 7 of 10

Forward when unanswered

Step 8 of 10

Forward when unreachable

Step 9 of 10

Tap Disable.Repeat until all diverts have been turned off.

Step 10 of 10

Tap the Home key to return to the home screen.

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