Device Guides


I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone isn't turned on correctly: Turn on your mobile phone correctly.

List view

1. 1. Turn on your mobile phone

Tap and hold On/Off until your mobile phone is turned on.

2. 2. Enter PIN

If required, key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.

3. 3. Turn off your mobile phone

Tap and hold On/Off.
Tap Power off.
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