Device Guides

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

set up your mobile phone for Exchange email.

Possible cause 3:

Your mobile phone hasn't been correctly set up for email


set up your mobile phone for Exchange email.

1. Find "Mail"
Tap the menu icon.
Tap Mail.
2. Create new email account
Tap Microsoft Exchange ActiveSync.
3. Enter email address
Key in your email address.
4. Enter password
Tap Password and key in the password.
5. Enter server address
Tap the field below "SERVER ADDRESS" and key in the server address.
6. Enter domain name
Tap the field below "DOMAIN" and key in the domain name.
7. Enter username
Tap the field below "USERNAME" and key in your username.
8. Turn SSL encryption on or off
Tap This server requires an encrypted SSL connection to turn the function on or off.
9. Select client certificate
Tap Select certificate and follow the instructions on the display to install the required certificate.
10. Select data types for synchronisation
Tap the following data types to turn synchronisation on or off:
11. Select period for synchronisation of email
Tap the required setting below "PEAK HOUR UPDATE SCHEDULE".
12. Enter account name
Key in the required name.
13. Finish setup
14. Return to the home screen
Tap the home icon to return to the home screen.

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